At wooowgadgets, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, we’re here to help. Please read our return and refund policy carefully before making a purchase.
1. Returns
We accept returns on most items within 30 days of delivery. To be eligible for a return:
- Your item must be unused, in the same condition that you received it, and in its original packaging.
- Certain types of products, like personalized items, perishables, or hygiene-related goods, may not be eligible for returns. Please check the product page for details.
Return Process:
- Contact our customer support at support@wooowgadgets.com with your order number and the reason for your return.
- Our support team will guide you through the process and provide you with the necessary return details.
2. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of receiving the product with:
- A clear photo of the damage or defect.
- Your order number and the name of the product.
We will replace or refund the item once the issue is verified.
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-14 business days.
Please note:
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to an error on our part (e.g., defective or incorrect item).
- If the item is returned and shows signs of use or damage, we reserve the right to refuse a refund.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at support@wooowgadgets.com.
5. Non-returnable Items
Certain items are non-returnable, including:
- Gift cards
- Downloadable software products
- Health and personal care items
6. Late or Missing Refunds
If you haven’t received a refund yet:
- First, check your bank account again.
- Then, contact your credit card company as it may take some time before your refund is officially posted.
- If you’ve done all of this and you still have not received your refund, please contact us at support@wooowgadgets.com.
7. Shipping Returns
To return your product, please contact our customer support at support@wooowgadgets.com for the return address. You will be responsible for paying for your own shipping costs unless the return is due to a damaged or incorrect item.
Contact Us
For any questions regarding returns and refunds, feel free to reach out to us at support@wooowgadgets.com.